From the eTech Innovation prevention, happening right now.
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William L. McKnight joined Minnesota Mining and Manufacturing Co. in
1907 as an assistant bookkeeper. He quickly rose through the company,
becoming president in 1929 and chairman of the board in 1949.
Many believe McKnight's greatest contribution was as a business philosopher, since he created a corporate culture that encourages employee initiative and innovation.
His basic rule of management was laid out in 1948:
"As our business grows, it becomes
increasingly necessary to delegate responsibility and to encourage men
and women to exercise their initiative. This requires considerable
tolerance. Those men and women, to whom we delegate authority and
responsibility, if they are good people, are going to want to do their
jobs in their own way.
"Mistakes will be made. But if a person
is essentially right, the mistakes he or she makes are not as serious
in the long run as the mistakes management will make if it undertakes
to tell those in authority exactly how they must do their jobs.
"Management that is destructively
critical when mistakes are made kills initiative. And it's essential
that we have many people with initiative if we are to continue to grow."
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